Privacy Policy

1. Introduction

Welcome to Dovepeak Payments, a secure payment gateway developed and operated by Dovepeak Digital Solutions ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, and safeguard your information when you use our payment gateway services to process transactions.

2. Information We Collect

To facilitate secure payments, we collect necessary information from you during the transaction process. This includes:

• Contact Information: Your full name and phone number.
• Transaction Details: Payment amount, payment purpose, transaction reference numbers, and timestamps.
• Technical Data: IP address, browser type, device information, and interaction data generated while using our platform.

3. How We Use Your Information

We use the collected information solely to provide and improve our services. Specifically, we use your data to:

• Process and authorize your payments via supported providers (e.g., Safaricom M-Pesa).
• Send transaction confirmations, receipts, and status updates.
• Prevent, detect, and investigate fraudulent or unauthorized activities.
• Maintain and improve the security, performance, and reliability of our platform.
• Comply with applicable legal and regulatory requirements.

4. Payment Information

We process payments securely via third-party providers such as Safaricom M-Pesa. We do not directly collect, store, or manage your underlying bank account details or M-Pesa PINs. All payment authorizations occur securely on your device or via the third-party provider's network.

5. Third-Party Services

We may share your information with trusted third parties exclusively for the purpose of facilitating the payment process. These include:

• Payment Processors: Such as Safaricom to execute the transaction.
• Merchants: The business or application to which you are making a payment receives confirmation of your payment and relevant details to fulfill your order.
• Service Providers: Cloud hosting and security infrastructure partners that support our platform.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Security Measures

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

7. Data Retention

We retain your personal information and transaction records only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, resolve disputes, and comply with our legal and regulatory obligations.

8. Cookies and Tracking

Our platform uses essential cookies and similar technologies necessary for the core functionality of the payment gateway, such as session management and security. We do not use intrusive tracking cookies for behavioral advertising.

9. User Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate or incomplete data.
• Request the deletion of your data, subject to legal and regulatory constraints.

To exercise these rights, please contact us using the details provided below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered such data, we will take reasonable measures to delete it.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this page will indicate when changes were made.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: